Refund policy

You can return eligible items purchased online within 21 days of the purchase date. Unfortunately we cannot offer a refund if the returned merchandise does not meet our requirements, see below, or is returned after 21 days since the date of your purchase.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

However we do hope that you love your Emerald & Wax purchase. Much love and every effort is taken to deliver a quality handmade item, but if for any reason you are not bowled over, then we will do our best to make things right.

To return an item;

  1. Please have read our return policy above.
  2. Email us at emeraldandwax@gmail.com  to arrange a return. Please include your name and order number.
  3. Your return will be processed as soon as possible.

If you have any questions or concerns please do not hesitate to reach us via our website or email us at emeraldandwax@gmail.com

If you are returning any items worth over €100, please consider using a trackable shipping service. We will notify you when we have received your returned item. Please note that return postage costs will not be refunded.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.